Premier Health Solutions, LLC (“PHS”) understands the importance of protecting your personal health information (“PHI”) and we are committed to following all federal and state laws by protecting the privacy of
our clients and our clients’ members. In order to conduct business, we may collect PHI as necessary for payment processing and other operations to provide quality customer service; however, PHS will maintain all information in records that are kept in a confidential manner, as required by law.
If necessary, we may use or disclose your PHI without your written authorization while providing your membership health benefits. We have administrative, physical, and technical safeguards in place, as required by federal and state law, to protect the privacy of your PHI. When dealing with your PHI, PHS will only require and provide the minimum amount of information necessary to conduct operations or to service members and customers. This notice supersedes any existing privacy practices and is retroactively effective as of April 14, 2003. It applies to all PHI as defined by federal regulation.
We will not sell, license, transmit or disclose your PHI outside of PHS unless:
Note: We are prohibited from using or disclosing your genetic information for such purposes which are not subject to the HIPAA underwriting prohibition.
PHS may collect electronic data about how you use and access the Member Portal website. In addition, we may combine this information with other information we may have about you for data analytics and reporting required for PHS to conduct its business, but only as permitted by law.
In general, we do not disclose or share personal information to third parties in exchange for their monetary payment to us. However, certain laws including the California Consumer Privacy Act (“CCPA”) define “sale” broadly to include disclosing or making available personal information to third parties in exchange for monetary payment or some other thing of value. For purposes of the CCPA, we may disclose or make available personal information in order to receive some benefit or value (i.e., a “sale” under the CCPA).
We process personal information which our clients provide to us in order to perform our administration services. The precise purposes for which your personal information is processed will be determined by the scope and specification of our client engagement, and by applicable laws, regulatory guidance and professional standards. It is the obligation of our client to ensure that you understand that your personal information will be disclosed to Business partner.
PHS may also collect and use your PHI for any of the below reasons.
Health Care Operations
Communications and Marketing
Health Oversight Activities
Compliance with Laws
Judicial and Administrative Proceedings
Law Enforcement Officials
You have the following rights regarding the PHI PHS creates, obtains, or maintains about you:
Other uses and disclosures not described in this notice will be made only with your written authorization.
We will respect any requests received via email or made directly to our Customer Service team to not contact you by email, telephone or other means. You may also share PHI more securely by calling our Customer
Service team at 855-351-7536.
We will only share your email communications with PHS employees that are most capable of addressing the questions or concerns; however, you should use your best judgment when sending PHI via the Internet to our company email address. Emails sent via the Internet may pass through networks with different levels of security and some may not be as secure as others. We will respect any request made to not be contacted by email and you may share PHI more securely by calling our Customer Service Team at 855-351-7536.
PHS adheres to industry security standards that intend to protect any non-public PHI on our website(s) against accidental or unauthorized use and access. The technology we use is specifically designed for web servers. All of your PHI resides in a secure database, behind a firewall, where it cannot be accessed without proper authorization. Secure Sockets Layer (“SSL”) technology encrypts all of your PHI that is transmitted over the Internet. PHS, or its duly designated and authorized vendors, have developed a disaster recovery plan and will periodically test the data security of the website.
As a member, you have a responsibility to keep your PHI that is available on the Member Portal website secure by keeping your account name and password confidential. This will help prevent any potential unauthorized access to yourPHI.
PHS complies with the laws and regulations related to record retention of your electronic PHI and its proper destruction.
PHS is required by law to notify all affected individuals following a breach of unsecured PHI.
For your convenience we provide links to other websites that offer useful information about their products. Since we do not control these websites, we cannot and do not make any guarantee regarding their content. In providing these links, we cannot take responsibility for the privacy practices of any websites or pages not under our control. We suggest you review the privacy policies and statements of each website you visit before providing any PHI.
PHS may change the terms of our privacy practices at any time, and we may, at our discretion, make the new terms effective for all of your PHI in our possession, including any information we created or received before we implement the new practices.
If changes are made to any privacy information, we will update the documents on our website and send you the new information, as required by law.
You have the right to complain directly to us, or to the Secretary of Health and Human Services, if you believe your privacy rights have been violated. You may file a complaint by contacting our Compliance Director who will be happy to assist you. You will not receive any retaliation for filing a complaint.
If you have any questions about this Notice or require additional information, please call our Customer Service team at 855-351-7536 or send a letter to the Compliance Director at 6801 Gaylord Parkway, Suite 402, Frisco, TX 75034. Our Compliance Director is available during regular business hours to discuss your privacy questions, concerns, or complaints.