The Affiliated Workers Association (“AWA”) is a non-profit organization consisting of over 15,000 small business owners, self-employed individuals, independent contractors and entrepreneurs from across the nation. Since 2001, AWA has grown tremendously and continues to grow and serve its members. Although times have been uncertain with the changes in the economy and health care landscape, the focus of AWA has remained constant. AWA is dedicated to providing benefits and resources to help its members with professional, lifestyle and health-related benefits, as well as advocacy opportunities so they can have a voice on issues that may impact their business success.
Our administrator and valued business partner, Premier Health Solutions, LLC (“PHS”) is a Texas-based third party administrator (“TPA”) that provides comprehensive benefits administration, management services and TPA services to agents, associations and carriers nationwide. The licensed third-party call center agents who contract with PHS sell various insurance and non-insurance products to consumers (“Members”) throughout the United States. PHS also bills, collects and remits insurance premium on behalf of AWA and our carrier partners.
Almost all Member enrollments are conducted telephonically and include a recorded verification script or an e-sign authorization form, which is required with each enrollment. The purpose of this recorded verification call or e-sign authorization form is to ensure that the Member understands, among other things, what membership(s), product(s) or plan(s) they are enrolling in, what is included with that membership, how much they are paying at the initial time of sale, how much they will pay monthly thereafter, and that all subsequent monthly payments will be automatically drafted from the credit or banking account provided by the Member.
Each Member agrees that they are signing up for benefits or services that include an automatic payment plan. Each Member expressly authorizes PHS to automatically debit their bank account or Credit Card on the payment due date provided to collect any and all fees for their membership. Each Member acknowledges and agrees upon the membership effective date and the initial payment amount (this is comprised of the first month’s membership dues plus a one-time HD membership enrollment processing fee, which may or may not be non-refundable, depending on the membership level selected). Each Member also acknowledges and agrees that their monthly dues will be automatically charged or drafted every month from the credit card, debit card or bank account they provide to us. Further, each Member attests that they are the holder of the credit card, debit card or bank account provided to us for payment of the membership(s) or product(s) purchased.
Each Member may cancel automatic payments at any time by calling Customer Service at (214) 436-8881. Each Member understands that when they cancel their automatic payments, all memberships they are enrolled in will also be cancelled.
If a Member is not satisfied with their membership, they may cancel within ten (10) to thirty (30) days from their membership’s effective date and they may be eligible to receive a full refund on the monthly membership dues collected for that month. Please review your member materials or call Customer Service at (214) 436-8881 to confirm the cancellation notification period required. All cancellations must be directed to Customer Service. If a cancellation request is received on or after the recurring billing date and the payment has been drafted, the membership, product or plan will terminate prior to the next billing date and the Individual will have access to their membership, product or plan through the next month. Each Individual acknowledges and understands that the one-time enrollment fee may be non-refundable. The PHS billing department will aggressively rebut and dispute any cancellation attempts made by Members via a “friendly” fraud chargeback, or similar—especially if there is no documentation in the Member’s record of an effort made by the Member to resolve the issue by first contacting Customer Service.
By submitting a claim to the applicable vendor or carrier during the first ten (10) to thirty (30) days (time limit is dependent upon membership[s] and product[s] purchased) under any of the insurance or non-insurance plans included with the AWA membership, each Member acknowledges and agrees that such a submission constitutes acceptance of the membership, the products, and their terms, and that submission of such a claim constitutes a waiver of any and all refund rights, including those noted in the foregoing paragraphs.
Each Member acknowledges and agrees that some of the benefits purchased may have pre-existing condition limitations and also may not be considered “minimum essential coverage” under the federal Affordable Care Act. Only certain major medical products are compliant with the Affordable Care Act. It is the Member’s responsibility to read their materials and certificates thoroughly to ensure a comprehensive understanding of the membership(s), product(s) or plan(s) purchased. Call Customer Service at (214) 436-8881 if there are any questions.
Each Member understands and agrees that the insurance agent or broker, if any, who assisted or is assisting the Member with any insurance application, is a representative of the Member. If an application acknowledgment is signed by a representative of the Member, the signatory represents his/her capacity to so act.
If applicable, each Member acknowledges and agrees that if there is any discrepancy between what they thought the selling Agent told them about the membership(s) or product(s) purchased and what the actual member materials or policy states, the member materials and policy terms govern. EACH MEMBER IS STRONGLY ENCOURAGED AND ADVISED TO READ ALL MEMBERSHIP, AND, IF APPLICABLE, POLICY MATERIALS CAREFULLY AND TO GO OVER ANY QUESTIONS OR CONCERNS WITH THEIR AGENT, A FAMILY MEMBER, OR A TRUSTED INDIVIDUAL WHO MAY BETTER UNDERSTAND SUCH MEMBERSHIP AND POLICY MATERIALS.
By enrolling in the membership(s), product(s) or plan(s), each Individual agrees to receive their materials and policy information via email, in addition to important notifications regarding their membership or plan, as applicable. Individuals also agree that PHS may on occasion send text messages to better communicate important information related to my selected program(s). PHS will not send text messages to solicit additional business and will not share Individuals information with other organizations. Message and data rates may apply depending on each Individual’s mobile service plan. Individuals may opt out of receiving text messages at any time.
Each Member acknowledges and agrees that they will receive a “welcome” email within 24 hours of their membership(s), product(s) or plan(s) enrollment, which will include the membership, product or plan information purchased. Individuals may have the ability to download all materials, including ID card(s) if applicable, and depending on the membership(s), product(s) or plan(s) purchased, may also receive official cards in the mail. It is each Member’s responsibility to thoroughly review all materials furnished, whether it be via email, regular mail or other means. Questions can be directed to Customer Service at (214) 436-8881.
NOTICE OF VOICE CONSENT AND CONSENT TO ELECTRONIC TRANSACTIONS, SIGNATURES AND DOCUMENTS
Each Member consents and agrees that their voice consent shall serve as their signature. Each Member agrees they will be fully responsible for reviewing their application carefully to ensure their full understanding of all provisions of the membership, product or plan coverage, as applicable.
Each Member consents and agrees to the use of electronic signatures of documents (collectively, with the foregoing paragraph, the “Authorization”). I understand and agree that an electronic or typed signature has the same legal effect and can be enforced in the same way as a written or manual signature. I agree that, by using this website and by purchasing any AWA membership(s) or product(s), my agreement or consent to do, either by voice or electronic means, shall be legally binding and enforceable.
Each Member agrees that this Authorization may be terminated by the Member or the Company at any time and for any reason by providing written notice of such termination to the nonterminating party and may be terminated by the Company immediately if any debit is not honored by the depository named for any reason. Each Member further understands and agrees that neither AWA, nor PHS shall incur no liability if the credit card company or banking institution dishonors any amount charged under this Authorization and may terminate this Authorization immediately if any charges are not paid. Each Member agrees to hold both AWA and PHS harmless against any liability pursuant to this Authorization.
